ATBS Customer Satisfaction Surveys

Retention and Relationship Management

DO YOU KNOW IF YOUR CUSTOMERS ARE SATISFIED?
DO YOU HAVE THE TIME, KNOWLEDGE AND THE RESOURCES TO FIND OUT?

Customer satisfaction is essential to the survival of your business. The best way to find out if your customers are satisfied is to ask them. But implementing an effective customer feedback project takes planning, dedication and follow-through.

WHY CONDUCT CUSTOMER SATISFACTION SURVEYS?

• Maximize the retention of current customers or drivers
• Demonstrate your commitment to listening to customers and drivers
• Position yourself better among prospective clients or drivers
• Improve loyalty to and satisfaction of your company
• Improve the quality of your company’s offerings

HOW CAN ATBS HELP?

With increased competition for customers and drivers, customer satisfaction surveys are essential tools for listening to customers about their satisfaction levels and for developing strategies to attract them and retain them.

ATBS has been developing and conducting customer satisfaction surveys internally and for ATBS clients since 2002. We have the knowledge, resources and systems to implement this important strategic tool for your company too.

FEATURES:

• Planning – ATBS helps with the planning of the entire project, ensuring the key players are on board, the proper input is obtained and an effective plan for using the results is developed.
• Survey Design – We will help create an outline of the product or service you want to collect feedback on, putting together a list of survey questions that relate to each aspect. We can help you:
- Measure what matters most so you know what might need to be fixed
- Collect useful data by keeping the purpose of the survey in mind every step of the way
• Writing Effective Questions - We often use existing surveys that can be customized to your unique needs, making the process easier, ensuring that the questions are on point and the survey is the appropriate length to encourage responses.
• Implementation – ATBS will conduct the surveys offering suggestions on timing, often conducting follow-up surveys later to compare initial and subsequent satisfaction ratings.
• Interpreting Survey Data - We will produce Customer Satisfaction Indexing summaries, reports and graphs on a quarterly basis, highlighting your key performance indicators. With these tools, you can measure results and progress over time and see where changes have resulted in improvements.
• Putting it all together – Although survey data will be ongoing, you will want to start taking action to fix problems as soon as anything shows up in your survey results. ATBS can help with action plans, products and services necessary to correct any issues.

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